Haven App Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide when you create an account, update your profile, or use Haven's features. This may include:

• Name, email address, phone number, and mailing address
• Date of birth and family member information
• Church membership status and membership date
• Ministry involvement and volunteer preferences
• Small group participation
• Prayer requests and testimonies
• Giving records (if you choose to track them in the App)
• Event registrations and attendance
• Emergency contact information

You have complete control over what information you choose to provide and share through the App.

1.2 Information Church Leaders and Staff Enter

Church administrators, pastoral staff, and ministry leaders may enter additional information in connection with their ministry responsibilities and pastoral care duties, including:

• Ministry assignments and leadership roles
• Attendance records
• Pastoral care notes and visitation records
• Spiritual gifts assessments
• Volunteer service history
• Small group assignments
• Deacon care assignments

Access to this information is limited to church leadership and staff members who need it for their specific ministry responsibilities.

1.3 Automatically Collected Information

When you use Haven, we may automatically collect certain technical information about your device and usage, including:

• Device type and operating system
• Unique device identifiers
• IP address
• App features accessed
• Usage patterns and session duration

This information helps us maintain and improve the App's functionality and user experience.

2. How We Use Your Information

Christ Church of Winchester uses the information collected through Haven for the following purposes:

• To facilitate church community, fellowship, and communication
• To coordinate ministry activities, small groups, and volunteer opportunities
• To manage church events, registrations, and attendance
• To provide pastoral care, prayer support, and spiritual encouragement
• To enable church administration and record-keeping
• To communicate important church updates, announcements, and prayer requests
• To support the work of deacons, elders, and ministry leaders
• To maintain church membership records
• To improve Haven's features, functionality, and user experience
• To protect the security and integrity of the App and our church community

3. Information Sharing and Disclosure

Christ Church of Winchester is committed to protecting your privacy. We do not sell, rent, or trade your personal information to outside parties. Information collected through Haven remains within our church community.

3.1 Within Our Church Family

Information you choose to share through Haven (such as contact information, prayer requests, or ministry involvement) may be visible to other members of Christ Church of Winchester as appropriate for fellowship and ministry purposes. You control what information you share through your privacy settings in the App.

3.2 Church Leadership and Staff

Church administrators, pastoral staff (pastors, elders, and deacons), and ministry leaders have access to member information necessary for their ministry responsibilities, pastoral care, and church administration. Access is role-based and limited to information relevant to their specific ministry assignments.

Examples of role-based access:

• Pastors and elders: Access to pastoral care information for members under their care
• Deacons: Access to contact information and care needs for assigned families
• Ministry leaders: Access to contact information and availability for volunteers in their ministry area
• Church administrators: Access necessary for overall church operations

3.3 Service Providers

We may use trusted third-party service providers to help operate Haven, such as:

• Cloud hosting and data storage services
• Technical support and maintenance providers
• Communication platforms for notifications

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They do not have permission to use your information for their own purposes.

3.4 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Christ Church of Winchester, our members, or the public.

3.5 Church Transfers

If you transfer your membership to another church, we will not share your information with that church without your explicit consent or request.

4. Your Control and Choices

4.1 Access and Update Your Information

You have the right to access and update your personal information at any time through your account settings in Haven. You may also contact the Church office or your ministry leader for assistance.

4.2 Privacy Settings

Haven provides privacy controls so you can choose what information to share with other church members. You may:

• Make your contact information visible to all members, leaders only, or private
• Control who can see your family information
• Choose whether to share your birthday with the church community
• Manage visibility of your prayer requests
• Control your profile photo visibility

Review and adjust your privacy settings regularly to ensure they match your comfort level.

4.3 Communications Preferences

You can manage your notification preferences for:

• Church-wide announcements
• Ministry-specific updates
• Prayer request notifications
• Event reminders
• Small group communications

Essential church communications and direct messages from church leadership may still be sent even if you opt out of general notifications.

4.4 Account Deletion

You may request deletion of your Haven account by contacting the Church office. Upon deletion:

• Your personal information will be removed from the active system
• Some historical records may be retained for church record-keeping purposes (such as giving records for tax purposes or membership records)
• Church leadership may retain minimal information necessary for ongoing pastoral care responsibilities

If you leave Christ Church of Winchester, your account may be deactivated while retaining essential membership records in accordance with church policy.

5. Children's Privacy

Haven is designed for use by families within Christ Church of Winchester, including children and youth. We comply with the Children's Online Privacy Protection Act (COPPA) and take children's privacy seriously.

• Information about children under 13 must be entered by a parent, guardian, or authorized church staff member with parental consent
• Parents and guardians have the right to review, update, or delete information about their children
• Children's information is used only for church ministry purposes, such as children's ministry programs, youth activities, and family communication
• We maintain appropriate safeguards for children's safety, including child protection policies and background checks for volunteers working with minors

Parents should contact the Church office or children's ministry leadership to review or manage information about their children.

6. Data Security

Christ Church of Winchester takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud hosting with reputable providers
• Access controls and authentication requirements
• Role-based permissions for church staff and leaders
• Regular security assessments and updates
• Secure backup procedures
• Staff training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. Please contact us immediately if you believe your account security has been compromised.

7. Data Retention

We retain your personal information for as long as you are an active member or participant of Christ Church of Winchester and for a reasonable period thereafter to fulfill the purposes described in this Privacy Policy.

Retention periods:

• Active membership information: Retained while you are an active member
• Historical attendance and giving records: Retained in accordance with church record-keeping policies and legal requirements (typically 7 years for financial records)
• Pastoral care notes: Retained as needed for ongoing care and ministry
• Deactivated accounts: Personal information removed after account deactivation, with essential records archived per church policy

When information is no longer needed, we will securely delete or anonymize it, unless retention is required by law or legitimate church purposes.

8. Your Rights

As a member of Christ Church of Winchester, you have the following rights regarding your personal information in Haven:

• Right to access: You can view and download your personal information
• Right to correction: You can update inaccurate or incomplete information
• Right to deletion: You can request deletion of your account and personal information (subject to church record-keeping requirements)
• Right to restrict processing: You can limit how your information is used through privacy settings
• Right to object: You can object to certain uses of your information
• Right to data portability: You can request a copy of your information in a portable format

To exercise these rights, please contact the Church office using the contact information below. We will respond to your request within a reasonable timeframe.

9. Third-Party Links

Haven may contain links to third-party websites or services, such as:

• Church website
• Online giving platforms
• Ministry resource websites
• Social media platforms

We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

Christ Church of Winchester may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through Haven or by other means, such as email or announcement during church services.

The "Effective Date" at the top of this policy indicates when it was last updated. Your continued use of Haven after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:

You may also speak directly with:

• Pastor or Elder for pastoral care matters
• Church Administrator for account or technical issues
• Ministry Leader for ministry-specific questions